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Maintenance Contracts

On-Site repair when you need it

Exceeding Your Expectations is our goal. Fast, high quality service with a customized maintenance program to fit your needs, not just ours, is our primary objective. ICS is foremost in the industry in providing the Hewlett Packard user with a full-service single-vendor solution. On-site hardware support for Hewlett Packard 3000, 9000, IBM X-Series, DELL and Windows computer systems and peripherals, with up to 30% savings off manufacturer's list prices. In addition to hardware maintenance, ICS provides disaster recovery, account management, total data processing support, depot repair, network solutions, remote dial-up diagnostic services, hardware, upgrades, relocation services, site prep, emergency call-out service, and our Softline software support services.

Quality

When you call Ideal Computer Services you get trained technicians at the other end. Whether your call is for technical advice or to report a service call, our personnel will respond professionally and diligently. At ICS you'll know that you are not compromising quality.

ICS is there for you, the customer. At ICS we have taken pride in our commitment to the customer. We want maintenance to be our concern not yours. ICS takes ownership of your hardware or software problem. We will troubleshoot and diagnose the problem. If it is software related, we will then remain on site and work with your system engineer until the problem is resolved.

Experience:
At ICS you get experience. ICS's senior Customer Engineers have an average of 10 years direct experience. As a contract customer you are assigned a primary engineer and a backup engineer. In addition, we have technical support specialists in-house who specialize in various products to further enhance our support team.

Savings:
At ICS, your service costs for Hewlett Packard systems are typically 20 to 30 percent below manufacturer's list price. Billing options are flexible. We can bill monthly, quarterly, or annually in advance. The decision is yours. In any case, our service contract prices remain fixed for the term of the contract.

Flexibility:
Flexibility is our middle name. Whether it is after hour PM's, relocation of equipment, short-term lease of equipment, overflow processing/printing or time-share systems, ICS is there to meet your needs.

Responsiveness:
ICS takes pride in providing the fastest response times in the industry. Coverage options are tailored to your specific needs - from Monday through Friday 8:00 AM to 5:00 PM service to 7 days a week, 24 hour, 365 days per year service. The choice is yours!

Single Vendor Solution:
ICS provides an overall solution for our customers. You can rely on one phone call to address all of your needs. At ICS we take responsibility for servicing your entire DP room, whether it is an IBM PC clone or an Epson printer, all it takes is one phone call!

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