Exceeding Your Expectations
is our goal.
Fast, high quality service with a customized maintenance program to fit your needs, not
just ours, is our primary objective. ICS is foremost in the industry in providing the Hewlett
Packard user with a full-service single-vendor solution. On-site hardware support for
Hewlett Packard 3000, 9000 and NT computer systems and peripherals, with up to
30% savings
off manufacturer's list prices. In addition to hardware maintenance, ICS provides disaster
recovery, account management, total data processing support, depot repair, network
solutions, remote dial-up diagnostic services, hardware, upgrades, relocation services,
site prep, emergency call-out service, and our Softline software support
services.
Quality
When you call Ideal Computer Services you get trained technicians at the other end.
Whether your call is for technical advice or to report a service call, our personnel will
respond professionally and diligently. At ICS you'll know that you are not compromising
quality.
Commitment
ICS is there for you, the customer. At ICS we have taken pride in our commitment
to the customer. We want maintenance to be our concern not yours. ICS takes ownership of
your hardware or software problem. We will troubleshoot and diagnose the problem. If it is
software related, we will then remain on site and work with your system engineer until the
problem is resolved.
Experience
At ICS you get experience. ICS's senior Customer Engineers have an average of 10 years
direct experience. As a contract customer you are assigned a primary engineer and a backup
engineer. In addition, we have technical support specialists in-house who specialize in
various products to further enhance our support team.
Savings
At ICS, your service costs for Hewlett Packard systems are typically 20 to
30 percent
below manufacturer's list price. Billing options are flexible. We can bill monthly,
quarterly, or annually in advance. The decision is yours. In any case, our service
contract prices remain fixed for the term of the contract.
Flexibility
Flexibility is our middle name. Whether it is after hour PM's, relocation of
equipment, short-term lease of equipment, overflow processing/printing or time-share
systems, ICS is there to meet your needs.
Responsiveness
ICS takes pride in providing the fastest response times in the industry. Coverage
options are tailored to your specific needs - from Monday through Friday 8:00 AM to 5:00
PM service to 7 days a week, 24 hour, 365 days per year service. The choice is yours!
Single Vendor Solution
ICS provides an overall solution for our customers. You can rely on one phone call to
address all of your needs. At ICS we take responsibility for servicing your entire DP
room, whether it is an IBM PC clone or an Epson printer, all it takes is one phone call!
Ideal Computer Services is always "Exceeding Your
Expectations."
