IDEAL Computer Services, Inc.

Our enhanced maintenance program incorporates 24x7 monitoring of router availability and performance to assure minimal service disrup- tions. Our enhanced maintenance program also extends beyond the hardware to include software and other metrics critical to WAN performance.

This translates to optimal response time and minimal emergency service calls, as we can immediately alert you via email, cell phone or pager to problem areas before service is degraded.

Ideal’s enhanced WAN maintenance program for your routers and switches gives you a fast and ost-effective way of gaining control over your network, helping you maximize WAN uptime. Our combination of proven remote network management tools and certified network engineers enable us to deliver the performance and reliability you demand from your WAN infrastructure.

Features:

Hardware maintenance of the router/switch

Software maintenance of the supplied software

24x7 remote monitoring, identification and problem escalation for:

Catastrophic WAN router failures

Catastrophic Switch (Layer 2 or Layer 3) failures

Internet connectivity failures

ISP or telecom carrier connectivity issues

Hardware failure notifications

Performance related to

• Errors
• Discards
• High bandwidth utilization
• Router or switch resources related to memory or CPU (Cisco only)
• 24x7 priority email or pager notification