You don't have to notify us, we'll notify you!
Proactive support remotely monitors your network, systems and applications.
IDEAL's Device Remote Monitoring (DRM) lets you know about problems before they affect you.
Wouldn't you rather hear about your application being down from us than from one of your customers?
Your business can't afford to wait for a disaster to happen and then react to it. You need to know that everything possible is being done to make sure you don't go down in the first place. Our program does just that - everything possible to avoid downtime. We start by getting to know you and your business. We consult with you regularly to discuss how your environment is doing and how technology can help your business become more profitable and easier to manage.
Your account Customer Engineer attends every consultation personally. As a Virtual Chief Information Officer (VCIO) for your business, we give you answers in layman's terms - and relate infrastructure to your business objectives.
Add to that exclusive access to our scheduled preventative maintenance, analysis and capacity planning meetings and that means you've got wall-to-wall coverage.