The ICS Softline provides telephone
support for all your operating system questions and problems. Softline is similar to
Response Line from Hewlett Packard, but without the media updates covered by HP's Basic
Line. By acquiring Softline, you receive a single vendor solution for all your Hardware
and Software questions at a lowered cost.
Softline offers the following:
- Full service, phone-in software support.
- Extensive phone consultation on HP 3000 and 9000 systems.
- Expertise on Hewlett-Packard and related software.
- All travel charges are included if an on-site visit is necessary.
- Company escalation policy.
At ICS, Softline offers the customer comprehensive software support.
Whether the question refers to a HP 3000 or 9000, ICS can resolve your problem or answer
your question with a simple phone call.
By paying one fixed monthly rate, you receive extensive, experienced
software telephone assistance. Softline coupled with an ICS hardware maintenance contract
puts ICS in the best possible position to assist you with your software questions and
problems.
