'Exceeding Your Expectations'
That is our mission. IDEAL Computer Services was founded to provide our customers with fast, reliable, high quality service and support. Founded in 1983, IDEAL has grown to become one of the leading HP 3rd party service providers in California with offices in Arizona, California, and Maryland.
Our reputation is unequaled among service providers because we know how important your HP system is to your business. We focus on your needs and maximize your system uptime. IDEAL provides a full service, single vendor solutions for the HP user better than anyone else in the business.
In addition to hardware maintenance, Ideal provides customers with disaster recovery, co-location hosting, account management, complete data processing support, depot repair capability, network solutions, remote diagnostics, add-on hardware, upgrades, relocation services, site prep, emergency call-out, and Softline software support. IDEAL is also an authorized distributor for IBM, DELL Certified Partner, Printronix, Microplex, and PSI printers.
When you call IDEAL you always get a trained service professional ready to evaluate your problem and provide solutions. Whether you need technical advice or are just requesting a service call, our people will respond with the professionalism and diligence that have built our reputation. You can rest a bit easier knowing that with IDEAL you never sacrifice quality for cost savings.
Commitment to Excellence
IDEAL is there for you, our customer. Throughout the years and all the changes in our industry, IDEAL has taken pride in our commitment to customer satisfaction. Call our references and see. Maintaining your systems is our primary concern. Your problems become our problems and IDEAL prides itself on providing you with complete solutions. And if your problem is software related, IDEAL will remain on site working with you until the problem is resolved.
Years of Industry Experience
IDEAL team members are all experienced engineers and are at your disposal. Our Senior CE's have an average of 15 years experience solving customer maintenance problems. As a contract customer, you are assigned one primary engineer as well as a back up engineer, just in case. IDEAL knows your systems inside and out and we have the resources to solve your most difficult problems so you don't have to. Plus, IDEAL has depot technicians in-house who specialize in various products to further extend our capabilities.
Significant Cost Savings
IDEAL will significantly reduce your HP service costs. Typically, customers receive savings of 20-40% when compared to manufacturers list prices. And IDEAL contracts and equipment lists are easy to understand. IDEAL offers flexible billing options to better meet your needs. The decision is yours and our prices are fixed for the term of your contract.
Flexibility and Customer Focus
What ever you need, we provide. IDEAL is flexible so we can meet your unique needs. After hours, equipment relocation, short-term equipment leasing, overflow processing or printing, time-share systems, etc. are all readily available from IDEAL.
IDEAL takes pride in providing the fastest response times in the industry and are always looking for ways to improve. Coverage options are tailored to your specific needs - from Monday through Friday, 8am to 5pm or 24 hours a day, seven days a week - the choice is yours.